Information Advice and Guidance
Statement of Service
Introduction
This statement covers the information, advice and guidance we provide to help people considering one of our courses and to make an informed choice. It also describes the type of support we offer to our employers and learners.
What we Offer
Based on the experience and technical expertise of our staff, our aim is to provide employers and learners with impartial and effective information, advice and guidance that lead to tailored IT training solutions that meet their needs and future career or business requirements. If appropriate, we will refer you to other sources of information advice and guidance.
If you are a prospective learner, we offer confidential support which will help you:
• Identify opportunities that might be open to you within IT.
• Understand more about your existing IT skills and what you might be capable of achieving.
• Consider the implications of choosing one of our courses.
• Identifying means of overcoming barriers that might get in your way.
As an actual learner, you will also receive ongoing advice and support throughout your course.
For example, detail learning plans, progress meetings, help sessions based on
individual need, access to learning/support material 24/7.
Our company aim is 'Every Learner Matters'
If you are an employer, we provide comprehensive information and advice to help you develop the effectiveness of using IT to improve your business.
We will:
• Provide you with information and advice about the different options available.
• Help you identify the most appropriate IT learning programmes and any funding
for your staff to meet your business needs.
• Keep you informed regularly of your employees’ progress throughout their programmes.
• Provide you with opportunities to ask questions throughout your involvement with us.
What you can expect from us
Professional experienced staff who will treat you with respect and be available to assist you wherever possible. We work to national quality and awarding body standards and treat any information you give us with discretion and confidentiality.
How can you help us to improve the service
We always welcome suggestions for improvement and will provide you with regular opportunities to provide feedback during your course.
Please feel free to complete this form at any time - your views do count.
Complaints Procedure
If you have any concerns regarding our service to you please discuss your concern informally, intially, with your programme manager. The programme manager should deal with the complaint directly in the first instance.
If you are disatisfied with this first level complaint response you can write to us, or email, and we will respond in writing within 10 working days outlining our actions.
Useful links:| 
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this is a free careers service for individuls aged 20+. offers a wide range of careers information and advice on improving skills |